What is ITIL®?
ITIL® is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations across the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Every year, organizations invest heavily in adopting and adapting ITIL® into their business practices and upskilling their workforce with ITIL® qualifications.
Extensive research by AXELOS, involving a diverse group of stakeholders (+2,000), has consistently shown that ITIL® is fundamental to businesses, enables transformation and helps organizations realize value.
ITIL® advocates that IT services are aligned to the needs of the business and support its core processes.
The ITIL® approach provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. ITIL® is mapped in ISO 20000 Part 11. This recognizes the way that ITIL® can be used to meet the requirements set out for ISO 20000 certification and the interdependent nature with ITIL®. This is the first such mapping that ISO (the International Organization for Standardization) has allowed to be part of their standards.
The ITIL® ITSM Best Practice is supported by a certification scheme that enables practitioners to demonstrate their abilities in adopting and adapting the framework to address their specific needs.
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Information sourced from Axelos. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.