What you will learn
The course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). The new version encourages fewer siloes, increased collaboration, facilitating communication across the whole organization, and the integration of Agile and DevOps into ITSM strategies. ITIL® 4 is designed to be more customizable and flexible. In essence, the new version encourages a more holistic view of IT.
What’s the difference between ITIL® v3 and ITIL® 4? In a nutshell, ITIL® v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 lifecycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant.
ITIL® 4 focuses more on the concepts of costs, outcomes, risks, and value. Building on a good selection of ideas championed by ITIL® Practitioner, the bedrock principles of the new version are:
- Collaborate
- Work holistically
- Focus on value
- Design for experience
- Start where you are
- Progress iteratively
- Observe directly
- Be transparent
- Keep it simple
Bottom line, ITIL® 4 is a refinement of ITIL® V3, reflecting changes in the corporate culture where teamwork and intercommunication is given additional weight, integrating IT into the overall business structure.
ITIL® 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. At the end of this new two-day course, attendees will have an understanding of the following:
- The seven Guiding Principles of ITIL® 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL® practices, with a focus on 18 of these
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are so important to deliver business value
About
This is a new course that prepares you for the examination leading to the new Foundation Certificate In IT Service Managment.
The course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
The new version encourages fewer siloes, increased collaboration, facilitating communication across the whole organization, and the integration of Agile and DevOps into ITSM strategies. ITIL® 4 is designed to be more customizable and flexible. In essence, the new version encourages a more holistic view of IT.
What’s the difference between ITIL® v3 and ITIL® 4? In a nutshell, ITIL® v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 lifecycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant.
ITIL® 4 focuses more on the concepts of costs, outcomes, risks, and value. Building on a good selection of ideas championed by ITIL® Practitioner, the bedrock principles of the new version are:
- Collaborate
- Work holistically
- Focus on value
- Design for experience
- Start where you are
- Progress iteratively
- Observe directly
- Be transparent
- Keep it simple
Bottom line, ITIL® 4 is a refinement of ITIL® V3, reflecting changes in the corporate culture where teamwork and intercommunication is given additional weight, integrating IT into the overall business structure.
ITIL® 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. At the end of this new two-day course, attendees will have an understanding of the following:
- The seven Guiding Principles of ITIL® 4
- ITIL’s new Service Value Chain
- The four dimensions of Service Management
- The 34 ITIL® practices, with a focus on 18 of these
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are so important to deliver business value
Who should attend?
The ITIL® 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL® v3 certification and knowledge.
Prerequisites
There are no mandatory prerequisites.
Exam & Certification
This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. It is a 60-minute, 40 question, multiple-choice exam that is scheduled on the last day of the course. The exam is administered by an independent examination body. The online courses, the exam may be scheduled and completed online. A 65% pass mark is required to receive your certificate. An exam review will be included in the course to help attendees prepare for the final exam. You will also attain 18 professional development units (PDUs) for Project Managers.