What is ITIL® 4 and the value it provides

ITIL® 4 builds on what we already know from ITIL® v3 expanding on the previous version by providing a practical and flexible basis to support organisations on their journey into the world of digital transformation. ITIL® 4 will provide and end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in a wider business strategy. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks like Agile, Lean IT as well as DevOps. The focus is no longer on a Service Lifecyle, more on the delivery of a service through a Service Value Chain to provide value for all consumers.

Will ITIL® V3 hold any value?

ITIL® v3 is as relevant as ever and continues to be in demand globally by hundreds and thousands of IT practitioners. All certifications for ITIL® will remain valid following the update and will continue to be recognised as valuable certifications worldwide.

Should I continue my ITIL® v3 Journey?

One can wait for the Specialists, Strategist or Leader courses; however, these courses are only expected to be releases earliest 2nd half of 2019. To continue with the ITIL® v3 intermediates will allow students to obtain the necessary credits for the ITIL® Managing Professional Transition Module the moment is becomes available.

Can I do ITIL® 4 Foundation and the ITIL® v3 intermediates?

It is possible for students to combine the ITIL® 4 foundation with the ITIL® v3 intermediates as the core elements of ITIL® v3 have been retained by ITIL® 4.

For those that have ITIL® v3 cerifications

Axelos have recognised that there are students that are or have completed their ITIL® v3 journey. With that in mind they have allowed students to utilise the points they earned towards obtaining the ITIL® Managing Professional certification. In order to do this, students need to have obtained either a minimum of 17 points from the ITIL® v3 journey or be an ITIL® Expert in order to attend the ITIL® Managing Professional Transition course and then write the relevant exam.

ITIL® 4 certification program

This Foundation level course is the first course to be introduced by AXELOS in the new ITIL® 4 certification scheme. The Foundation course is a mandatory requirement for all other levels except Management Professional Transition.

Will ITIL® V3 hold any value?

ITIL® v3 is as relevant as ever and continues to be in demand globally by hundreds and thousands of IT practitioners. All certifications for ITIL® will remain valid following the update and will continue to be recognised as valuable certifications worldwide.

Will ITIL® V3 hold any value?

ITIL® v3 is as relevant as ever and continues to be in demand globally by hundreds and thousands of IT practitioners. All certifications for ITIL® will remain valid following the update and will continue to be recognised as valuable certifications worldwide.

For those that have ITIL® V3 certifications?

Axelos have recognised that there are students that are or have completed their ITIL® v3 journey. With that in mind they have allowed students to utilise the points they earned towards obtaining the ITIL® Managing Professional certification. In order to do this, students need to have obtained either a minimum of 17 points from the ITIL® v3 journey or be an ITIL® Expert in order to attend the ITIL® Managing Professional Transition course and then write the relevant exam.

Should I continue my ITIL® V3 journey?

To continue with the ITIL® v3 intermediates will allow students to obtain the necessary credits for the ITIL® Managing Professional Transition Module the moment is becomes available.

Can I do ITIL® 4 Foundation and the ITIL® V3 intermediates?

It is possible for students to combine the ITIL® 4 foundation with the ITIL® v3 intermediates as the core elements of ITIL® v3 have been retained by ITIL® 4.

ITIL® 4 certification program

This Foundation level course is the first course to be introduced by AXELOS in the new ITIL® 4 certification scheme. The Foundation course is a mandatory requirement for all other levels. AXELOS has stated that the remainder of the ITIL® 4 courses beyond the Foundation level course will be available in late 2019. In the meantime, v3 exams and all v3 courses will continue to be available.

The ITIL® Journey

Next Steps

The scheme has changed somewhat from the ITIL® v3 to a more simplified approach, that allows students to follow either a strategic or managerial path once they have completed the ITIL® 4 foundation. The two streams are made up of 5 modules.

ITIL® 4 Managing Professional (MP) Transition

The target audience for this qualification is:

Existing ITIL® v3 Expert qualification holders, and those who have 17 Credits with the ITIL® v3 credit scheme, wishing to develop their knowledge and application.

ITIL® 4 Managing Professional path students need to complete the following modules:

ITIL® 4 Strategic Leader path will require students to complete the following modules:

Multiple options for how you can attend this course

Public courses

Classroom based events on specific dates throughout the year.

Onsite Courses

ITIL® 4 Overview

Bring us onsite to deliver an overview to your entire team. You’ll get a summary of the difference between v3 and ITIL® 4, and a summary of key ITIL® 4 concepts, including the new Service Value Chain.

ITIL® 4 Onsite

Bring us onsite to deliver the ITIL® 4 Foundation certification course to your entire team.

ITIL® 4 Foundation Course Overview

What you will learn

The course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).  The new version encourages fewer siloes, increased collaboration, facilitating communication across the whole organization, and the integration of Agile and DevOps into ITSM strategies. ITIL® 4 is designed to be more customizable and flexible. In essence, the new version encourages a more holistic view of IT.

What’s the difference between ITIL® v3 and ITIL® 4? In a nutshell, ITIL® v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 lifecycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant.

ITIL® 4 focuses more on the concepts of costs, outcomes, risks, and value. Building on a good selection of ideas championed by ITIL® Practitioner, the bedrock principles of the new version are:

  • Collaborate
  • Work holistically
  • Focus on value
  • Design for experience
  • Start where you are
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Keep it simple

Bottom line, ITIL® 4 is a refinement of ITIL® V3, reflecting changes in the corporate culture where teamwork and intercommunication is given additional weight, integrating IT into the overall business structure.

ITIL® 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. At the end of this new two-day course, attendees will have an understanding of the following:

  • The seven Guiding Principles of ITIL® 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL® practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are so important to deliver business value

About

This is a new course that prepares you for the examination leading to the new Foundation Certificate In IT Service Managment.

The course is designed as an introduction to ITIL® 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

The new version encourages fewer siloes, increased collaboration, facilitating communication across the whole organization, and the integration of Agile and DevOps into ITSM strategies. ITIL® 4 is designed to be more customizable and flexible. In essence, the new version encourages a more holistic view of IT.

What’s the difference between ITIL® v3 and ITIL® 4? In a nutshell, ITIL® v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 lifecycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant.

ITIL® 4 focuses more on the concepts of costs, outcomes, risks, and value. Building on a good selection of ideas championed by ITIL® Practitioner, the bedrock principles of the new version are:

  • Collaborate
  • Work holistically
  • Focus on value
  • Design for experience
  • Start where you are
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Keep it simple

Bottom line, ITIL® 4 is a refinement of ITIL® V3, reflecting changes in the corporate culture where teamwork and intercommunication is given additional weight, integrating IT into the overall business structure.

ITIL® 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. At the end of this new two-day course, attendees will have an understanding of the following:

  • The seven Guiding Principles of ITIL® 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL® practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are so important to deliver business value

Who should attend?

The ITIL® 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL® v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites.

Exam & Certification

This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. It is a 60-minute, 40 question, multiple-choice exam that is scheduled on the last day of the course. The exam is administered by an independent examination body. The online courses, the exam may be scheduled and completed online. A 65% pass mark is required to receive your certificate. An exam review will be included in the course to help attendees prepare for the final exam. You will also attain 18 professional development units (PDUs) for Project Managers.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Please note: From 1 November 2019, all AXELOS courses certified by PeopleCert need to be purchased with the exam. For any queries about this, please contact our Sales Team on info@secudac.co.za